Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the “Guaranteed for Life” form below. Next steps will be provided within 5-7 business days.
Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. All qualifying replacements are subject to a non-waivable handling fee.
Note: Tilley Endurables only accepts Guaranteed for Life requests through Tilley.com. Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.
Packages sent without prior authorization will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.
Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.
Note: If your Original Order Number is unknown, please leave blank.
Wore it for the first time yesterday while hiking down and back up a gorge in central Queensland. Did not feel hot or sweaty in it however it was only 26 degrees. It is thicker than what I expected. So far I am happy with it but would like to see how it performs on a hot day. Will be great as a sun smart top at the beach or poolside
I live in this flattering drawstring top all summer! I hate the sticky sunscreen feeling and this top keeps me sunsafe. It is cool and comfortable and the drawstring allows for a shorter length without the yucky tucked in feeling.
Please make it in more colors as I have all these colors already!
Very pleased with it! It’s light - fun to wear with jeans and a scarf. It’s longer than I expected but with the drawstring you can shorten it by blousing it.
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Rated 4 out of 5
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Rated 5 out of 5
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Love love ! The fabric is light and soft, the shade of pink is perfect and the drawstring at bottom allows for a shorter fit when needed. I’ve always thought Tilly clothes were dated, but Tilly has really upped their styles. Well done!!!
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Rated 5 out of 5
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Rated 5 out of 5
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I love the top. It is light and easy to wear.
Judi
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Rated 5 out of 5
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Rated 5 out of 5
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