Shipping/Tracking
To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in shipping/deliveries as a result.
Please note that once orders have been submitted, they cannot be combined, modified or cancelled. Be sure to review your order thoroughly before submitting.
WE SHIP AS QUICKLY AS WE CAN
Orders are processed and packaged Monday to Friday during standard business hours. At Tilley we aim to process all orders within 2 business days of your order date. However, high volume during peak times may lead to longer processing times of up to 5 business days. Please calculate additional time for your order to ship based on the shipping selection you have chosen.
• All orders are sent via FedEx Ground (5 – 7 business days). We encourage you to use FedEx Ship manager to schedule your delivery. You may also request Express shipping for an additional fee. Express shipments usually arrive with in 2 days once your order has been processed to ship.
• Please allow extra time during high volume periods, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holiday periods.
SHIPPING & HANDLING WITHIN USA
Please allow for longer shipping times during peak shipping periods such as Free Shipping promos, the month of June, Black Friday, Cyber Monday & the month of December.
Please note that the below shipping times are based on when your order leaves our warehouse.
| PURCHASE TOTAL | SHIPPING COST | POSTAL SERVICE |
|---|---|---|
| $150.00 & more | FREE | FedEx Economy: (5 - 7 business days) - (No PO Box Delivery) |
| $0 - $149.99 | $15.00 | FedEx Economy: (5 - 7 business days) - (No PO Box Delivery) |
Need to manage your shipping with FedEx? Click here to learn more.
CUSTOMERS PLEASE NOTE:
Any duties or taxes that may be levied against packages arriving from outside the destination country, as determined by local Customs and Immigration agencies, are the responsibility of the recipient. Before ordering, it is wise to check the duties and taxes that you may be subject to if you purchase from outside your country.
PORCH PIRACY
With the continued growth of online shopping, more and more packages are being delivered to homes every day. This increase in deliveries, however, has raised the amount of missing and/or stolen packages and has led to growing concerns over package security.
Tilley is responsible for your package until FedEx confirms delivery to the location provided. If your package goes missing or is stolen after confirmation, Tilley is not responsible for replacing your package.
By using FedEx Delivery Manager®, this tool empowers you to request to have packages delivered when you are available or to a nearby location instead of your porch. With convenient and secure package pickup nationwide.
SHIPPING AND HANDLING INTERNATIONALLY:
All parcels shipping to international countries have a flat rate of $50 USD. Estimated shipping times will vary during Covid-19 pandemic, depending on local postal service. For expedited shipping rates or additional information regarding international shipping, please contact us at tilley@tilley.com.
DO YOU PLAN TO SHIP TO CANADA OR THE UK
If you plan to ship in Canada, please visit our Canadian website. Shipping in the UK or Europe? Please visit our UK site.