The same sloped brim silhouette cherished by Tilley fans around the world in a rugged hemp canvas that’s hard wearing, yet softens over time to achieve an impressive patina that reveals character through everyday wear and adventuring often.
Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the “Guaranteed for Life” form below. Next steps will be provided within 5-7 business days.
Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. All qualifying replacements are subject to a non-waivable handling fee.
Note: Tilley Endurables only accepts Guaranteed for Life requests through Tilley.com. Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.
Packages sent without prior authorization will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.
Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.
Note: If your Original Order Number is unknown, please leave blank.
The hemp dyes very well. My daughter used an ice bath dye process. This is the second one. The first one was accidentally left at a restaurant in saugerties NY and someone took it, even though my contact info was in it along with my brag tags that did not come with my second one. Different color schemes on both. Love the hat
I'm new to shopping with tilley...
Good customer service and products.
They do stand by their word which is rarely found these days. Prices are a bit more than I'd like to pay then again you get what you pay for. Perfect look and fit. If you like wearing skull rags under your hats I'd recommend getting one size up from what you generally wear. If not and you like a tight snugg fit then go with your regular size. Machine washing may shrink hat down one size. Hope this helps and thanks for reading my review...
Had my hat now for over 10 years and while a bit faded it’s still in great condition, as a locomotive driver in Australia it’s become an essential part of my PPE and it’s comfortable whether it’s stinking hot or pissing down.
Purchased around 2008 and still being used in 2024, although it does have a substantial amount of “patina”
I’ve used it year round walking my Labrador, I’ve used it hiking and on sea kayaking trips and expeditions… it’s been an indispensable companion…
I love my Tilley TH5. It has kept me cool for the summer, temperatures have soared here lately. Big adventure coming up; taking the Tilley to Europe. I love the fact it is packable and the next 3 weeks this hat will see a lot of sun and action.
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