Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the “Guaranteed for Life” form below. Next steps will be provided within 5-7 business days.
Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. All qualifying replacements are subject to a non-waivable handling fee.
Note: Tilley Endurables only accepts Guaranteed for Life requests through Tilley.com. Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.
Packages sent without prior authorization will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.
Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.
Note: If your Original Order Number is unknown, please leave blank.
Luv Tilley quality. Bought them because they were on sale....Unexpectedly Loved them so much, I bought 3 pairs. Quality and feel great on the feet. Gently hug your foot and are warm or cool...naturally. Perfection.
AND...apology for our US president. We luv Canada! Not sure how we got here. It's a public shaming for sure!! Condolences to you....And us.
I got these for my teenage daughter. She loves their coziness. And bonus - because they are shearling, they don’t get smelly.
I recently purchased these after searching online for natural shearling slippers similar to others on the market for $200+. I found these during the Black Friday Sale -- they were priced under $30. Too good to be true?! It was possible but I decided to roll the dice. The completed order said that they'd arrive in 5-7 days. They didn't. I got nervous and called customer service and reached a very non-professional sounding recording. More nervousness. I turned to their social media to air my complaints and within a few days, the order arrived. Reviews claimed that the slippers were running small and it was difficult to decide which size to take (they're unisex). I wear a W 38.5 and bought the medium. Initially, they were a bit tight but I figured that the shearling inside would flatten and it has. They're very comfortable and well made and they really are natural shearling! For the price, they can't be beat! I am pleasantly surprised each time I slip my feet in. Highly recommended!
M correspond a quelle grandeur
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